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Please include the name of the app you are using and your device, ie. iPhone model (4-7) and iOS, or iPad model and iOS.

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iOS Tips:

Deleting An Application

To clear the data stored in an application and to sometimes resolve issues, it is necessary to delete (uninstall) the application. To do this, hold down on the application icon until the icon shakes and shows an X in the corner. Pressing the X will delete the application. You will be prompted to be sure you want to delete the application. Once the application is removed, you can reinstall it from the App Store. If you purchased an app, you will not be charged again for reinstalling it.


Taking A Screenshot

One of the wonderful features of the iPhone and iPad is the ability to take a screenshot. If you press the home button and the power button at the same time, a screenshot will be saved to your device. You can access the screenshot by Photos app on your home screen.

Taking a screenshot is useful to show developers what you are seeing.  If you have an issue and think a screenshot would help us understand, they are certainly helpful.